The Gruffalo Visits (Tyne & Wear)

To make changes or cancel your booking, please contact us as soon as possible either by email at [email protected] or by phone on 01629 380600

All altercations or cancellations must be made no later than the Tuesday prior to your departure, as we begin preparing for your arrival after this time. Unfortunately, once this deadline has passed, we are unable to make any further changes. 

The standard food item in the complimentary package is a gingerbread biscuit in the shape of a steam train. 

For children who have allergies or intolerances, we offer Nomo chocolate which are plant-powered and free from dairy, gluten, egg and nuts. There is no need to contact us in advance - simply ask a member of our team at the check in desk for the allergy-free alternative. 

We're delighted you are considering celebrating a special occasion with us! 

Please note that access to your seats on board is usually limited before departure, as the train spends only a short time in the station between trips. 

You're welcome to bring decorations to display in your compartment or on your table. For safety and preservation reasons, only Blue Tack is permitted - no tape or pins please. 

If you'd like to bring a birthday cake, that is absolutely fine; however, candles are not permitted on board. 

Yes, you are able to bring your own food & drink on the train if you wish. However, there is a cafe at the station, and you're welcome to bring any items you've purchased there with you on board.

There are no toilets on board the train. However, toilet facilites, including accessible toilets, can be found at Andrew's House Station, Marley Hill carriage shed and East Tanfield Station. 

The Tanfield Railway offers step-free access via a well-surfaced path from the car to the platforms. Ramps are available to assist with boarding the train. 

A specially converted accessible compartment is available in one of our carriages. Wheelchair spaces are available, so please contact us in advance to discuss availability. 

We encourage all visitors with mobility requirements to get in touch with us beforehand, so we can ensure your journey is as comfortable and enjoyable as possible. 

Click Here to Download our Accessibility Guide for this location.

There is limited storage space on board the train, and pushchairs will generally need to be folded to fit through the train doors. We recommend folding them before boarding to make access easier. 

If you are unable to fold your pushcair, a Fox & Edwards representative will guide you on the day to where you can leave it whilst you are on the train.